Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information in accordance with GDPR, CCPA, and LGPD.
1. Introduction
Syvorai ("we", "our" or "Syvorai") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our AI agent orchestration platform.
This policy complies with the following regulations: General Data Protection Regulation (GDPR) from the European Union, California Consumer Privacy Act (CCPA) from the United States, and Lei Geral de Proteção de Dados (LGPD) from Brazil.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our terms, please do not use our services.
2. Information Collection
We collect different types of information to provide and improve our services:
- Account information: name, email address, contact information, payment data
- Usage data: access logs, platform interactions, agent queries, generated results
- Technical data: IP address, browser type, operating system, device identifiers
- Provided content: uploaded documents, agent prompts, custom settings
- Location data: general geographic information based on IP address
We collect this information when you register, use our platform, contact us, or participate in surveys.
3. Information Usage
We use your personal information for the following purposes:
- Provide and maintain our AI agent orchestration services
- Process transactions and send payment confirmations
- Improve agent quality and performance
- Personalize your platform experience
- Communicate with you about updates, technical support, and new features
- Comply with legal obligations and protect our legitimate rights and interests
4. Information Sharing
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
We may share information in the following situations:
- With your explicit consent
- With trusted service providers who help us operate our platform (hosting providers, payment processing)
- To comply with legal obligations or respond to government requests
5. Your Rights
Depending on your location, you have the following rights regarding your personal data:
Rights under LGPD (Brazil):
- Confirmation of data processing existence
- Access to personal data
- Correction of incomplete, inaccurate, or outdated data
- Anonymization, blocking, or deletion of unnecessary data
- Data portability to another provider
- Deletion of personal data processed with your consent
- Information about data sharing
Rights under GDPR (European Union):
- Right to access your data
- Right to rectify incorrect data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
Rights under CCPA (California):
- Right to know what personal data is collected
- Right to exclude personal data from sales
- Right to not be discriminated against for exercising privacy rights
- Access and deletion of personal information
To exercise any of these rights, contact us at privacy@syvor.ai. We will respond within 30 days.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Data encryption in transit and at rest using AES-256
- Restricted access to personal information only for authorized personnel
- Regular security monitoring and audits
- Regular backup and disaster recovery procedures
- Security training for our team
8. Contact
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us through the following means:
We are committed to responding to all legitimate privacy inquiries within 30 days.